Customer service is paramount at Universal Arches, given the individual nature of the products manufactured. There’s a dedicated customer service and technical support team that are there to support customers whatever the query may be. There’s considerable experience in this department ensuring that queries are dealt with quickly and accurately.
Our product quality is a benchmark in the sector and the integration of the industry’s first 3D computer modelling software has improved this considerably with manufacturing tolerance now within a few millimetres. We can now process over 92% of orders using this system which virtually eliminates the need for the manual drawing out of templates. We carry a number of the leading profile systems in stock or can collect profile for non stock systems. We have manufactured thousands of shaped products from every major system company over the last 2 decades.
Universal Arches is the only specialist company in the bending sector to carry ISO9001:2008 and in their last 7 inspections there were zero non conformities, an impressive statistic and one very rare for the window industry. In addition order fulfilment levels within 5-7 working days have been at 97% in 2013, a world class performance in any manufacturing environment.
Remakes also provide an impressive statistic in what is a technically difficult range of products to fabricate, with remakes at just 0.33% of orders. This has been primarily down to the use of the 3D computer modelling software which is used for 92% of all orders and is a technological first for the sector.